Privacy Policy Overview

We respect your privacy and are committed to protecting your personal information according to Malaysia’s laws and the highest standards of transparency.

Information We Collect

Our services may require collection of personal details for efficient operations.

• Basic contact details (such as name, phone number, and email) for bookings and communication.
• Address and property information provided to carry out cleaning or related services.
• Details from your communication or feedback, collected to improve our offering and address your needs.
• Technical data (such as browser type and visit history) for website improvement and user safety.

How We Use Data

Your information helps us deliver, manage, and personalise all cleaning services.

• Scheduling appointments and reminders based on your details and preferences.
• Providing updates regarding service status, changes, or new offerings relevant to you.
• Improving our process and addressing your questions, support requests, or complaints promptly.
• Ensuring website security, fraud prevention, and legal compliance at all times.

Legal Basis for Processing

Our practices conform with Malaysia’s Personal Data Protection Act (PDPA).

We only collect and process information necessary for service delivery, customer support, and improvements. Explicit consent is always obtained when required by law.

Information Sharing

Personal information may be shared under strict conditions only.

• With trusted team members and vetted partners who help fulfill your requested services, under strict confidentiality terms.
• With Malaysian regulatory authorities or as otherwise required by national law.
• If necessary for safety, fraud prevention, or to protect the rights or property of our clients and team.

Data Security

We maintain robust safeguards—both digital and physical—to keep your information safe and restrict access to only those who need it. Our standards are regularly reviewed and updated.

Your Rights

You stay in control of your information at all times.

• Request access to the personal data we hold about you, subject to ID verification.
• Ask for corrections or updates to inaccurate information as needed.
• Request deletion of your data in situations allowed by Malaysian law.
• Opt out of marketing communications at any time via the methods provided.

Cookies Notice

Cookies help us understand usage patterns and improve your web experience. You can manage or refuse cookies in your browser settings at any time.

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Contact

For any privacy concerns, updates to your details, or requests about data handling, please contact our team directly.

Policy Updates and Changes

We will announce updates to this policy and post the date of the last revision here for transparency.