Terms and Conditions of Service Usage
These terms outline your rights and responsibilities when using Zenthira cleaning services in Malaysia. Please review them carefully before booking.
January 3, 2026
Acceptance of Terms
By accessing or booking with Zenthira, you confirm your understanding and acceptance of these Terms and Conditions. If you disagree, please do not use our services or website.
Definitions
The following terms are used throughout this document:
Zenthira means our company, staff, partners, and representatives collectively offering cleaning services in Malaysia.
Client refers to any individual or organization arranging, booking, or using our cleaning services.
Services mean regular and deep cleaning as described across our website and communication channels.
Agreement refers to these Terms and related policies published on this website.
Service Usage
Clients are expected to provide accurate details for bookings, allow access to the property, and use services for lawful purposes only.
Eligibility
Services are available only to those legally authorized to contract in Malaysia.
You must be at least 18 years of age to book independently.
User Responsibilities
Clients agree to the following duties and standards:
Prohibited Uses
To protect our platform, the following activities are not allowed:
Intellectual Property
All content—including logo, images, and text—remains the sole property of Zenthira unless otherwise stated. Unauthorized use or copying is prohibited and will be pursued under applicable law.
User Content
By submitting feedback or messages, you grant us a license to use and respond where needed for service improvement.
Your Content Rights
You retain full rights to your communications but agree to their use for service-related purposes.
Privacy and Data Handling
Personal information is handled in accordance with our Privacy Policy and Malaysian law. Please review the dedicated Privacy Policy page to understand our standards.
Privacy PolicyService Disclaimer
Zenthira delivers cleaning services with care, but certain outcomes cannot be assured for all environments.
Important Notice
Results may vary according to property, schedule, and other circumstances beyond our control.
Limitation of Liability
Zenthira is not liable for indirect losses or damages caused by factors outside reasonable control, except where required by law.
Indemnification
Clients agree to defend and hold harmless Zenthira and its team from third-party claims related to misuse of our service or website.
Resolving Disputes or Concerns
We strive to resolve concerns promptly and fairly. Some issues may require alternative dispute resolution.
Arbitration
Any disagreements may be subject to arbitration as per Malaysian legal standards.
Arbitration is not required for minor or informal queries.
Online Dispute Resolution
The Malaysian Consumer Tribunal is available for unresolved complaints or third-party mediation.
Read more about ODRSeverability
If any term here is found invalid, remaining terms will still apply to all parties.
Entire Agreement Scope
These terms, together with the referenced policies, form the full agreement between you and Zenthira.
Applicable Law and Jurisdiction
These terms are governed by the laws of Malaysia. Disputes fall under Malaysian courts’ jurisdiction.
Termination
Zenthira may suspend or end access to services if terms are violated or by client’s request, with notice if practical.
Modifications
We reserve the right to revise these terms. Any changes will be communicated and dated on this website.
Contact for Terms Questions
Reach out with any questions about these terms, bookings, or your rights with Zenthira.
Contact Email: content@zenthira.sbs
Phone: +60 6-408 3612
Address: No. 1, Jalan KS 1, 70000 Seremban, Negeri Sembilan Malaysia
Effective Date: January 3, 2026
Version: 3.0